Return Conditions

I Want to Get Information About My Return Process:

In the sales made through our online store (with distance contracts), our customers have the right to reject the products and return them within 14 days from the date of receipt, without taking any legal responsibility and giving any reason. There is a security label on the products. If this label is removed, the products cannot be returned or changed.

(We do not have a refund or exchange policy on all products for countries outside of Turkey.)

How many days after you receive the returned product will my money be deposited in my account?

After your returned products reach us, your products are inspected following the acceptance process. Your return amount will be paid to you within 3 working days after we receive your returned products. Your money will be refunded according to the payment method you used when ordering on our site. Since the returns are made by automatic systems, the refund is also made according to the payment type of the order in the system. If the installment payment method is used in the orders, the refund is paid as installments, and if the cash payment method is used, the refund is paid back to the card in cash.

What are the conditions that I should pay attention to in product and accessory returns?

A security label is attached to the product before the products are being shipped. If this label is removed, no refund or change can be made. In order to return or change accessories (Necklace, Earrings, Bracelets, Shawls, Headbands, Gloves, Shoes, Berets, Socks, Belts, Rings) and bags, you must return the products via PTT Kargo within 14 days from the day of receipt. Otherwise, no change or refund can be made due to product safety.

What is the return address?

Fidan Kaplama Ağaç Mamülleri Tekstil San. Tic. Ltd. Şti., Harbiye, Maçka Caddesi, Ralli Apartmanı, No: 37, 34367, Şişli/İstanbul

Which courier service will I use to return the product?

You can send the product to the return address for free via PTT Kargo.

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